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Shipping information

All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!

Due to the impact of COVID-19, the production and delivery times have been delayed by up to 10 business days than the time frame below. We truly apologize for this inconvenience and Thank you for your understanding and sympathy with us in this situation.

Wish you and your family all the best

Delivery Time

It depends on the types of products our factory produces, depending on their sizes and materials. As follows:

- Poster

  • Produced & shipped from the USA 
  • Production Time: All orders are processed within 3 - 5 business days.
  • Processing Time: It takes 1 - 2 days to ship your order to our warehouse, put your name and address on it and ship out.
  • Shipping Time: Shipments within the USA take 2 - 8 days. Typically it takes up to 7 - 14 business days to arrive at an international address. This time is from the date that it is shipped out, not the day the order is placed.

- Quilt Bedding Set 

  • Production Time: All orders are processed within 3 - 5 business days.
  • Processing Time: It takes 1 - 2 days to ship your order to our warehouse, put your name and address on it and ship out.
  • Shipping Time: You will receive your order in the USA from 5 - 10 business days and in other countries from 7 - 10 business days. This time is from the date that it is shipped out, not the day the order is placed.

- Metal Signs

  • Production Time: All orders are processed within 3 - 5 business days.
  • Processing Time: It takes 1 - 2 days to ship your order to our warehouse, put your name and address on it and ship out.
  • Shipping Time: Shipments within the USA take 2 - 8 days. Typically it takes up to 7 - 14 business days to arrive at an international address. This time is from the date that it is shipped out, not the day the order is placed.

- Doormat

  • Production Time: All orders are processed within 5 - 7 business days.
  • Processing Time: It takes 1 - 2 days to ship your order to our warehouse, put your name and address on it and ship out.
  • Shipping Time: You will receive your order in the USA from 5 - 11 business days and in other countries from 10 - 16 business days. This time is from the date that it is shipped out, not the day the order is placed.

- Mug

  • Production Time: All orders are processed within 3 - 5 business days.
  • Processing Time: It takes 1 - 2 days to ship your order to our warehouse, put your name and address on it and ship out.
  • Shipping Time: Shipments within the USA take 2 - 8 days. Typically it takes up to 7 - 14 business days to arrive at an international address. This time is from the date that it is shipped out, not the day the order is placed.

- Blanket

  • Production Time: All orders are processed within 5 - 7 business days.
  • Processing Time: It takes 1 - 2 days to ship your order to our warehouse, put your name and address on it and ship out.
  • Shipping Time: You will receive your order in the USA from 5 - 11 business days and in other countries from 10 - 16 business days. This time is from the date that it is shipped out, not the day the order is placed.

Shipping & Delivery Details

 

+ SHIPPING SERVICES

 

Country

        Carrier

            Delivery Timescale

   US

UPS/DHL/USPS

90% of orders arrive 7 days after despatch 

   UK

RM

95% of orders arrive 3 days after despatch, and almost all within 5 days*

   AU

Fastway/ Auspost 

90% of orders arrive 7 days after despatch 

   CA

Canada Post

95% of orders arrive 10 days after despatch 

   IM

RM International

95% of orders arrive 10 days after despatch 

   LT

RM International

95% of orders arrive 10 days after despatch 

   LI

RM International

95% of orders arrive 10 days after despatch 

   LU

RM International

95% of orders arrive 10 days after despatch 

   LV

RM International

95% of orders arrive 10 days after despatch 

   MT

RM International

95% of orders arrive 10 days after despatch 

   NO

RM International

95% of orders arrive 10 days after despatch 

  Other

DHL international 

15-25 day

 Please note:

  1. The above time frame is only applied for orders to the US with standard shipping methods.
  2. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
  3. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
  4. For order including Canvas/ Poster: Cannot be delivered to PO Box. Product will be shipped separately to ensure safe delivery. Free shipping policies are not applied.
  5. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages shipped from our US warehouse are shipped through DHL express and USPS.
Packages from our warehouse in Asia and Europe will be shipped by DHL or ePacket depending on the weight and size of the product. 

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

What is shipping with insurance?

We have 2 options in shipping:

You can choose normal shipping at a cheaper cost but if the goods are lost when shipped, we will not refund you, if the goods you receive are defective, broken, ... but cause not by you, we will send you a replacement product or refund you ( if you want the refund, you need send the package back).

Because there is always has a risk that goods in transit may be damaged, lost or delayed, you can choose to transport with Insurance when your goods have any errors due to shipping, we will immediately send you another product or refund you without asking for any whatever. Besides opting for transportation insurance, making sure the goods are packed safely and securely also mitigates any loss.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.


Packing:

 

Production House