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ORDER PROCESS

Our customers feedback that some bank cards may not be authorized to process international transactions. To serve our clients from around the world, we use an American payment processor called Stripe, a payment platform that allows for all types of payment but results in charging additional fees.

We have seen that some banks have placed a hold on international payments. We do recommend that you get in touch with your bank to understand if this is the case.

Customs policies vary widely, and some countries don't charge import fees for shipments but some others will.Tax is not included in the price on our website, which means  you may be liable to pay for duties and taxes once you receive your order.Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

Please Contact Us  and notify us about your request

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If you have problems trying to order from our website, please report the problem to the technical team at Report A Site Issue

Wander Prints appreciates your input. We will give you a 30% discount code if you report it successfully.

MODIFY & CANCEL ORDER

Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled. The production time is expanded 1-2 days for modification orders. 

if you want to cancel or modify your order , please contact at: Modify or Cancel order Center

Your submission has been received.We will contact and resolve your issue  via your order email within 48 hours.

When your order is shipped out. We are NOT allowed to change the shipping address anymore. In this case, contact support@wanderprints.com immediately to get the tracking number and local post office information. You need to follow your package and contact the carrier by yourself to change your delivery address

ORDER STATUS

You can track your order at: Track Your Order

Shipping information: Shipping information

Note: If you don’t have your tracking number or confirmation email, please contact us to get order information. Contact at Contact Us

If you have any of the above problems, please contact us at: Contact Us

We will contact you within 48 hours after submission

Sometimes, to ensure the safety of your shipment, the carrier may have placed it in a safer location, please check:

- Mailbox

- Porch

- Garage

Any area out of potential weather hazards

Exterior doors and any locations where the package could be placed

In rare cases, a package may show as 'delivered' but could take additional 24 hours.

If within 2-3 business days, you still have not received your package , please contact us again, we will support you (Contact Us )

Your shipment  was attempted but not delivered because of some unwanted reasons decided by the local post office. Your item has safely come back to the post office and is ready to be picked up.Customers may go to the Post Office to pick up the item before the date and time indicated on tracking or card left, if not, your package will return to sender or be disposed of by the post office. 

Please contact us at (Contact Us) to get more information about your package.

DELIVERED ORDER

Our mission is to catch up with customer satisfaction and want to make sure our customers feel perfectly safe when shopping with us. Therefore, the only  action you need to do is that  contact us at: After-ship Center

****  100% REFUND OR RESEND NEW if WANDER PRINTS  PRODUCTS HAVE NOT MEET YOUR EXPECTATION regardless of any reasons **** 

**** You don't even need to RETURN your items to us, it will take your valuable time and money. Please we do not want it to happen to our customers****

OTHER ISSUES

We are willing to resolve any issues related to copyright infringement because we deeply understand that it is the wrong action when using material without the permission of the copyright owner.

For us, the copyright infringement was accidental, contacting us directly if you have any questions about it

Contact at: 

- Intellectual Property Claim 

- Contact Us

We offer wholesale pricing with involved up to 30% OFF depending on the quantity of items you want for wholesale price.

To get started, please provide us with the below information at Wholesale Program