Love my ornament! Well made and super cute! Got it to commemorate my two cats and my boyfriends 2 cats! Only complaint is I was never sent an email when it shipped, and I had to inquire on the status a month after I ordered. Customer service got back to me the next day though, so all good.
Didn't receive item so they sent out a replacement and still didn't receive that one and it was supposed to be a Christmas present. I ordered it way before Christmas.
Thank you for your feedback. We’re sorry that you haven't received your replacement yet. Please kindly reach out to us via email: firstname.lastname@example.org with the email address being associated with your order.
In case you had contacted us, please help us check your inbox including the spam to avoid missing our support. We definitely will clarify the problem and give the best solution. We sincerely apologize again for the inconvenience.